Privacy Policy
Last updated: 9 June 2026
This Privacy Policy explains how LOAD Labs LLC (“LOAD Labs,” “we,” “us,” or “our”) collects, uses, and protects information when you visit our website or use our software and services (collectively, the “Services”). By using the Services, you agree to the practices described here.
1. Information we collect
Information you provide
When you contact us, request a demo, or sign up for our Services, we may collect information such as your name, email address, company name, and the contents of any message you send us.
Information collected automatically
When you visit our website, we may automatically collect limited technical information such as your IP address, browser type, device information, and pages viewed. We use this information to operate, secure, and improve the Services.
2. How we use information
- To provide, maintain, and improve our Services.
- To respond to your enquiries and provide customer support.
- To send you administrative or service-related communications.
- To detect, prevent, and address security or technical issues.
- To comply with legal obligations.
3. How we share information
We do not sell your personal information. We may share information with trusted service providers who help us operate the Services (for example, hosting and analytics providers), under contractual obligations to protect your data, or where required by law.
4. Data security
We use appropriate technical and organizational measures, including encryption in transit and at rest, to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Data retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law.
6. Your rights
Depending on your location, you may have the right to access, correct, or delete your personal information, or to object to or restrict certain processing. To exercise these rights, please contact us using the details below.
7. Children’s privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children.
8. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be communicated through the Services where appropriate.
9. Contact us
If you have any questions about this Privacy Policy or our data practices, contact us at:
LOAD Labs LLC
Email: hello@loadlabs.net
5900 Balcones Drive, Ste 100, Austin, Texas 78731, United States